Frequently asked questions

The most popular questions

Cash Back – cash refund from your every purchase.
Everything is very simple: we take the customer to the shop, the shop pays us for that and we share this reward with the customer.  

We work with the largest domestic internet shops and also with international giants. When You shop in stores through our platfrom You will get Cash Back from each purchase.  

Shop with Cash Back is very simple:
1. Register at SmartBuy service;
2. Choose a store from our catalog ;
3. Shop as usual;

Cash Back for each purcahse will be available in Your private account. 
Once You will collect the minimum withdrawal amount - 15 EUR You can withdraw money in the most easiet way.

For Your orders and cash balances You can follow up in Your virtual cabinet.

Information about how to shop properly in a particular store to get Cash Back You will find on the store's website.


1. Authorize (enter Your email and password, or using a social networks)  SmartBuy.
2. Find the store where You want to make a purchase. By pressing the button "Shop now" You go to the store's website. 
3. Make Your purchase choice
4. Add the product to Your shopping list and complete the order.

Cash Back will appear in Your cabinet with statuss "Pending" on the current day. 

Don't worry, we definitely will help You solve this temporary problem.

It's has been less than 24 hours since the order was made.
Cash Back is deposited during the current day. If less time has passed and purchases were made by the Rules, Cash back will certainly appear in Your account.

It's has been more than 24 hours since the order was made.
Please pay attention that Cash Back pending time for each store is different.
The amount of days You will need to wait for Cash Back You can find in current store profile.

Reason for the refusual may be:

1. Cancellation of the order 
2. No full payment for the goods
3. Return of goods
4. SmartBuy reduction of rules
5. Store reduction of rules

If Your Cash Back was canceled due to another mistake we definetely will inform You. After we will find out the reason of problem, we will help You to solve it. 

To withdraw money from Your Cash Back account:

1. In Your cabinet find the "Withdraw" section.

  • The minimum amount that can be withdrawn at one time is 15 EUR;
  • The maximum amount that can be withdrawn at one time is 300 EUR; 
  • Please be aware that it is not possible to withdraw money from multiple accounts with the same requisites;

2. Show amount that You want to withdraw;
3. Choose the type of cash withdrawal;
4. Enter Your details;
5. Double check the entered details and click on "Submit".

The commission for the money transfer is covored by SmartBuy service.

You can fint the store list in section STORES or You can enter the name of store in section SEARCH and check if this store is working with SmartBuy.

If You can not find the store of Your interest in our catalog, let us know ad we will try to make it possible for You to shop in this store in the near future.

The amount of Cash Back depends from each store.  
To find out the how big will Your Cash Back be search it in the store profile.  

After processing the order, Cash Back should appear in Your personal account within 1-3 days.

Please pay attention, the time may be longer depending of the specific store's policy. 

Cash Back comes back to You as a real money, so you can withdraw it in any way you like: 


  • Paypal
  • WebMoney E
  • Bank transfer
  • Visa / Mastercard
  • Yandex Money
  • QIWI Wallet

Your cashback application is processed within 2 weeks of submitting your cashback application

*The commission for the money transfer is covored by SmartBuy service.

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